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BUS 5460 Management Information Systems/MGT 5014 Information Systems

Week 5 Readings

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1. Cowley, Stacy. "Starbucks Closes Online Store to Focus on In-Person Experience." New York Times 2 Oct. 2017: NA(L). Business Insights: Essentials.

2. Herath, T., & Kishore, R. (2009). Offshore Outsourcing: Risks, Challenges, and Potential Solutions. Information Systems Management, 26(4), 312-326. doi:10.1080/10580530903245549

3. Goo, J., Kishore, R., Rao, H. R., & Nam, K. (2009). The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: An Empirical Study. MIS Quarterly, 33(1), 119-145.

4. Jargon, J. (2018, Mar 21). Starbucks aims for more mobile orders; coffee giant says app will be made available to all customers--not just loyalty-program members. Wall Street Journal (Online)


Selected e-Books on IT Outsourcing from the Evans Library

Click on the titles below to access. A complete listing of available eBooks can be found by searching the A to Z eBooks option.