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Reference Training: Chat FAQs

The purpose of this guide is to provide information on reference service and resources for library staff and others who may have the opportunity to assist patrons in a liaison's absence.

Chat FAQs

1.  How do I find a specific article?  (Citation is provided)

 Go to the Evans Library website:  http://lib.fit.edu/

 Type the title of the article into the Summon search bar.  The Summon search bar is located in the center of the screen.

 Press the search button

 If the Evans Library has access to the article, it will appear in the list of results

 Click on the link to access the article

 

 2.  How do I access articles in a specific journal?  (Journal title is provided during chat)

 Go to the Evans Library website: http://lib.fit.edu/

 Click on A-Z Journals on the left side of the screen under the heading Evans Library

 Type the name of the journal into the search box

 Click the search button

 If the Evans Library subscribes to the journal, it will appear in the results list showing the date ranges that are available and the databases in which they are located

 Choose a database to search for articles in the particular journal

 

 3.  How do I find a peer-reviewed article?

 (First possible answer)

Go to the Evans Library website: http://lib.fit.edu/

Type the topic/subject into the Summon search bar.  The Summon search bar is located in the center of the screen.

 Press the search button

 Narrow the results to peer-reviewed articles by clicking on Scholarly & Peer-Reviewed under the heading “Refine Your Search”

 (second possible answer)

Go to the Evans Library website: http://lib.fit.edu/

 Question patron about topic researching

 Direct them to appropriate Research Guide using Research Guide link located on the left side of the screen

 Suggest possible databases to use to search for article

 Walk them through searching in database for topic

 Explain how to select peer-reviewed articles

 

4.  I’ve found an article I’d like to read, but we do not have full-text availability.  How do I get full-text of this article?

 Verify that we do not have full-text of the article student is needing

 Check Google Scholar

 Submit an Interlibrary Loan (ILL) request

 Go to the Evans Library website: http://lib.fit.edu/

 Click on the link Interlibrary Loans located on the left side of the screen under the heading Evans Library

 You may need to enter your TRACKS information

 Click on Log in to ILLiad

If you have never used Interlibrary Loan before, you will first need to do a quick registration

 Click on Journal Article located under the heading New Request

Fill out the form as completely as possible taking care to fill out the fields with a red asterisk next to them.  These are required fields

 Click Submit Request at the bottom of the form

 You will receive an email when your article is available for download

 The article will be a PDF

 

5.  How do I cite in APA format?

 We have a great database to help with APA citations, APA Style CENTRAL

 Go to the Evans Library website: http://lib.fit.edu/

 Click on A-Z Databases located on the left side of the screen under Evans Library

 Scroll down until you come to the database, APA Style CENTRAL

 You can watch a tutorial video, use templates to write a paper in APA format, see citation examples, all by clicking on the appropriate tab

 

6.  Where do I start to find research on my topic?  (Topic could be anything)

 Direct student to Research Guides list located on left side of the screen under Evans Library

 Suggest an appropriate Research Guide

 Guide student by recommending a few good databases listed in the Research Guide

 Help student navigate chosen database

 

7.  My instructor mentioned that I should use a Research Guide in the library to search for my topic.  Where do I find this?

 Go to the Evans Library website: http://lib.fit.edu/

 Direct student to Research Guides list located on left side of the screen under Evans Library

 Help them find appropriate Research Guide for their subject/course